Right of withdrawal
If you are a consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason.
The period starts on the day you, or a third party indicated by you other than the carrier, take physical possession of the goods. Where the order comprises several goods delivered separately, it runs from delivery of the last one.
How to withdraw
To exercise the right you must tell us by an unequivocal statement — for instance an email to [email protected] — before the period expires. You may use the model form below, though you are not obliged to.
To meet the deadline it is enough that you send your communication before the period expires.
Consequences
We will refund all payments received, including the standard delivery costs, without undue delay and in any event within 14 calendar days of being informed of your decision.
The refund will be made using the same means of payment you used, unless you agree otherwise, and at no cost to you. We may withhold it until we have received the goods back, or until you supply evidence of having sent them.
If you chose a delivery method other than the cheapest standard one, we are not obliged to refund the additional cost.
Returning the goods
You must send the goods back without undue delay and in any event within 14 calendar days of telling us of your decision.
You bear the direct cost of returning the goods. You are informed of this before entering into the contract, in accordance with article 108.1 of RDL 1/2007. Send the goods to: Calle Creta, 80, BW 293, 03130 Santa Pola, Alicante, España. We recommend keeping proof of postage: it evidences the return and lets us refund you without waiting for the parcel to arrive.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exceptions
Article 103 of RDL 1/2007 lists the cases in which withdrawal does not apply. Measured against what we actually sell, only two could arise:
- Goods made to your specifications or clearly personalised. Our catalogue is standard product, so in practice this would only arise on a bespoke order, and we would tell you before you placed it.
- Services already fully performed, where performance began with your prior express consent and with your acknowledgement that, once the service is performed, you lose the right of withdrawal. This covers installation and configuration services.
Until we collect that express consent and that acknowledgement during checkout, the exception cannot be held against you: your right of withdrawal remains intact, services included. We would rather tell you this plainly than rely on an exception we have not yet put in place.
We sell no digital content and no goods sealed for health or hygiene reasons, so those two cases under article 103 do not arise in this shop.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To Maitsi Jiudej Dellacasa Prince, Calle Creta, 80, BW 293, 03130 Santa Pola, Alicante, España, email: [email protected] I hereby give notice that I withdraw from my contract of sale of the following goods: ...................................................... - Ordered on / received on: ............................ - Name of consumer: .................................... - Address of consumer: ................................. - Signature of consumer (only if this form is on paper): ...................................................... - Date: ................................................
Legal guarantee
Withdrawal is separate from the 3-year legal guarantee of conformity. If a product is defective, see the terms of sale.
Last updated: 24 September 2026. We keep dated copies of previous versions. If anything in this document is unclear, write to [email protected] and we will explain it.