Get in touch about whatever you need: a question before buying, an order in progress, support with the app or the console, or an installation that will not behave. We reply on working days.
Talk to us directly
- WhatsApp — the fastest route: +34 607 464 058. It is the one we prefer, especially if you can send a photo of the consumer unit or the light point: it settles in minutes what takes three emails in writing.
- Phone: +34 607 464 058
- Email: [email protected]
Contact form
If you would rather put it in writing, tell us here. The more detail you give — device model, what you expected to happen and what happens instead — the more specific the answer will be.
Before you write, in case it saves you the trip
- An installation fault. The three we are asked about most are explained, with their fixes, on the blog: the bulb that glows or flickers when off, the device that restarts when a motor switches off, and the relay that stops switching off altogether.
- Managing your devices. Through the console and the app, both working with Gen2, Gen3 and Gen4.
- Returning an order or withdrawing from a purchase. The deadline, the form and who pays the postage are in returns and withdrawal.
Trader details
Maitsi Jiudej Dellacasa Prince — NIE Z1748763D
Calle Creta, 80, BW 293 — 03130 Santa Pola, Alicante (Spain)
[email protected]
Full identification is in the legal notice.
Data protection — the essentials
| Controller | Maitsi Jiudej Dellacasa Prince (NIE Z1748763D) |
| Purpose | To deal with your enquiry and reply to you. |
| Legal basis | Your consent, given by ticking the box on the form. |
| Retention | One year from our last communication with you. If the enquiry leads to a purchase, the data is then kept under the legal basis of the contract. |
| Recipients | We do not pass your data to third parties except where the law requires it. Providers that process data on our behalf are listed in the privacy policy. |
| Your rights | Access, rectification, erasure, objection, restriction and portability, by writing to [email protected]. You may also complain to the Spanish Data Protection Agency (AEPD). |
| More information | Privacy policy |
We only ask for what we need in order to reply. We do not store your IP address.